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On the 28th of August 2007, the sanghoki software encountered a critical error, and crashed for a short period of time. This meant that the players connected to the software and sitting down at the tables were unable to play, and had to leave any hands or tournaments that they were involved in at the time.

This may sound like a huge problem, especially if you are involved in a large MTT and are reaching the final stages. Imagine playing well for hours on end to have your progress at the tables wiped out by an error on the PokerStars side? Fortunately however, PokerStars has a good policy in place to help protect such players that are doing well in the middle of tournaments.

If you are in a tournament, the total prize pool will be split into two sections, and dealt back out to the players depending on how well they were doing at the time. The one half of the prize pool will be split equally between the players remaining in the tournament, whilst the other half will be split depending on how many chips you had in your stack in relation to the total chips in play. Below is a message explaining what took place in a $30+$3 MTT tournament after the PokerStars software crashed:

PokerStars Tournament #59096438, No Limit Hold’em

Buy-In: $30.00/$3.00

465 players

Total Prize Pool: $13950.00

Tournament started – 2007/08/28 – 23:00:00 (ET)

Dear *** **,

Tournament #59096438 has been cancelled due to technical reasons.

When a tournament is cancelled before players are in the money, we refund

each player their tournament fee, and then divide up the prize pool based

on the following formula:

– 50% of the award pool distributed evenly between remaining players

– 50% of the award pool distributed proportionally according to the chip

count

At the time of cancellation there were 323 player remaining, and your chip

count was 3,245. Total chips in play were 697,500.

Prize pool to be divided equally: $13,950.00/2 = $6,975.00

Prize pool to be divided based on chip count: $13,950.00/2 = $6,975.00

Your share in money equally divided: $6,975.00/323 = $21.59

Your share based on chip count: $6,975.00 x (3,245/697,500) = $32.45

Your entry fee refunded: $3.00

Total money refunded to your account: $57.04